Terms of Use

These Terms of Use constitute a legally binding agreement between you and our online gaming platform operating within New Zealand. By accessing, registering, or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms govern your use of our gaming services, including but not limited to slot machines, poker games, and other casino entertainment offered through our digital platform. Your continued use of our services constitutes ongoing acceptance of these terms, including any modifications we may make from time to time.

1. Eligibility and Account Registration

Access to our gaming platform is strictly regulated to ensure compliance with New Zealand gambling legislation and responsible gaming practices. All users must meet specific eligibility criteria before creating an account or participating in any gaming activities on our platform.

  • You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
  • You must be a legal resident of New Zealand or visiting New Zealand with appropriate documentation
  • You must provide accurate, current, and complete information during the registration process
  • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account
  • Only one account per person, household, or IP address is permitted
  • You must not create an account if you are currently self-excluded from gambling activities or listed on any gambling exclusion database
  • You warrant that you are not gambling with funds derived from illegal activities

We reserve the right to verify your identity and eligibility at any time through documentation requests, including but not limited to government-issued identification, proof of address, and financial verification. Failure to provide requested documentation may result in account suspension or closure.

2. Gaming Services and Platform Usage

Our platform provides access to various forms of digital entertainment including slot games, table games, and live dealer experiences. All games operate using certified random number generation technology to ensure fair play and comply with New Zealand gaming standards.

  • All games are provided for entertainment purposes and involve risk of financial loss
  • Game outcomes are determined by random number generators and cannot be predicted or manipulated
  • You acknowledge that gambling involves risk and you may lose money
  • We do not guarantee any winnings or returns on your gaming activity
  • Technical malfunctions void all pays and plays affected by such malfunctions
  • You must not use any software, tools, or methods to gain unfair advantage in games
  • Collusion, cheating, or fraudulent activity will result in immediate account termination

We strive to maintain platform availability but do not guarantee uninterrupted service. Scheduled maintenance, technical issues, or circumstances beyond our control may temporarily affect service availability. In such cases, we will make reasonable efforts to restore service promptly and fairly resolve any affected gaming sessions.

3. Financial Transactions and Payment Processing

All financial transactions on our platform are processed through secure, encrypted channels in compliance with New Zealand financial regulations and international payment standards. We maintain strict protocols for deposits, withdrawals, and account management to protect your financial information.

  • All deposits and withdrawals must be made using payment methods registered in your name
  • Minimum and maximum transaction limits apply and are displayed during the transaction process
  • Withdrawal requests may require additional verification and processing time
  • We reserve the right to request source of funds documentation for large transactions
  • Currency conversion fees may apply for transactions not conducted in New Zealand dollars
  • Chargebacks or payment disputes may result in account suspension pending investigation
  • Unclaimed account balances may be subject to administrative fees after extended periods of inactivity

We implement robust anti-money laundering procedures and may report suspicious transactions to relevant New Zealand authorities as required by law. All financial records are maintained in accordance with regulatory requirements and data protection standards.

4. Responsible Gaming and Player Protection

We are committed to promoting responsible gaming practices and providing tools to help players maintain control over their gaming activities. Our responsible gaming framework aligns with New Zealand’s approach to gambling harm minimization and player welfare.

  • Deposit limits can be set and modified through your account settings with cooling-off periods for increases
  • Loss limits, session time limits, and reality checks are available to manage gaming sessions
  • Self-exclusion options range from temporary cooling-off periods to permanent account closure
  • Information about problem gambling support services is readily accessible on our platform
  • We monitor player behavior for signs of problematic gambling and may intervene when necessary
  • Customer support staff are trained to recognize and respond to gambling-related concerns
  • Players excluded through New Zealand’s national self-exclusion system cannot access our services

If you believe your gaming behavior is becoming problematic, we encourage you to seek help immediately. We provide direct links to New Zealand problem gambling helplines and support services, and our customer support team can assist with implementing protective measures on your account.

5. Intellectual Property and Platform Content

All content, software, games, graphics, and materials available on our platform are protected by intellectual property rights and licensing agreements. Users are granted limited access rights for personal entertainment purposes only.

  • All games, software, and platform elements remain the property of their respective owners and licensors
  • You may not copy, reproduce, distribute, or create derivative works from platform content
  • Reverse engineering, decompiling, or attempting to extract source code is strictly prohibited
  • Screenshots or recordings of gameplay for personal use are permitted within reasonable limits
  • Commercial use of platform content or games is prohibited without explicit written permission
  • Trademarks, logos, and brand elements may not be used without authorization
  • User-generated content submitted to our platform grants us rights to use such content for platform operations

We respect intellectual property rights and expect users to do the same. Any suspected infringement should be reported to our support team for investigation and appropriate action.

6. Privacy and Data Protection

Protection of user privacy and personal data is fundamental to our operations. We comply with New Zealand Privacy Act requirements and international best practices for data security and user privacy protection.

  • Personal information is collected, stored, and processed in accordance with our Privacy Policy
  • Data collection is limited to information necessary for account management, regulatory compliance, and service provision
  • Your information may be shared with payment processors, regulators, and service providers as necessary
  • You have rights to access, correct, and request deletion of personal information subject to legal requirements
  • We implement technical and organizational measures to protect data against unauthorized access
  • Data retention policies ensure information is kept only as long as necessary for legitimate purposes
  • International data transfers are conducted with appropriate safeguards and user consent

Our Privacy Policy provides detailed information about data collection, use, and protection practices. We recommend reviewing this policy regularly as it may be updated to reflect changes in our practices or legal requirements.

7. Legal Framework and Dispute Resolution

These terms are governed by New Zealand law and are subject to the jurisdiction of New Zealand courts. We operate within the regulatory framework established by New Zealand authorities and international gaming standards.

  • These terms are governed by and construed in accordance with New Zealand law
  • Disputes will be subject to the exclusive jurisdiction of New Zealand courts
  • We may modify these terms with reasonable notice to users
  • Continued use of services after term modifications constitutes acceptance
  • If any provision of these terms is deemed invalid, remaining provisions remain in full effect
  • We reserve the right to suspend or terminate accounts for violations of these terms
  • Account closure procedures and appeals processes are available through customer support

We encourage users to contact customer support to resolve any concerns or disputes before pursuing formal legal action. Our support team is trained to handle various issues and can often provide satisfactory resolution through direct communication and good-faith negotiation.